Privacy Policy

General provisions

1.1. This Policy describes what information about users is received and how it is processed by the MUHAJEER VPN service (the “Service”), which is operated by [ОПЕРАТОР — будет указан] (the “Operator”).

1.2. MUHAJEER VPN is a VPN service: it creates a secure, encrypted internet connection between the user’s device and the Service’s servers.

1.3. The Policy applies in every channel of the Service: the MUHAJEER VPN Telegram bot (https://t.me/muhajeervpnbot) and the website https://muhajeervpn.best. To connect, the user installs a client app from a third-party developer (the Service recommends the free INCY app). Data processing inside such an app is governed by its developer’s own rules; from the app the Operator receives only the information that arrives when the app requests the subscription link (clause 2.2).

1.4. By using the Service in any of these channels (including starting the Telegram bot with the /start command or opening the website), the user confirms that they have read this Policy and agree to it. A user who does not agree with the Policy must stop using the Service.

Information the Service receives

2.1. Account data: the user’s Telegram ID, name and username, and the language chosen in the bot. An email address only if the user has written to support by email.

2.2. Technical data: the IP address, browser type and device type when the website is accessed, and the IP address and the name of the client app when the app requests the subscription link to get the connection details.

2.3. Payment data: order number, selected plan, amount, bonuses applied, date, payment method and payment status. Bank card, bank account and crypto wallet details are entered on the payment provider’s side and are not passed to the Operator.

2.4. Subscription data: the device type the user chose (Android, iPhone or iPad, Windows or Mac), the term and status of the subscription and of the free trial, the subscription link issued, the promo codes redeemed, and the tag of the advertising link through which the user first opened the bot, if they came through such a link.

2.5. “Invite a friend” programme data: the user’s personal invitation link, who invited the user and whom the user invited, the bonus balance and the history of bonuses credited and spent.

2.6. Correspondence with support: the messages the user has sent to support on Telegram or by email.

2.7. The Operator does not request passport details, photos, copies of documents or any other information the Service does not need.

2.8. The Operator does not view or store the content of the data the user transmits through the VPN connection.

How the information is used

3.1. To provide access to the Service: issue and renew a subscription or a free trial, send the subscription link and show the setup guide for the chosen device.

3.2. To accept a payment, confirm it, apply bonuses and review a refund request if one is made.

3.3. To answer the user’s requests and inform the user about the subscription status and important changes to the Service.

3.4. To prevent abuse (repeated free trials, self-invitations, fraudulent payments) and keep the servers running reliably.

3.5. To run the “Invite a friend” programme: credit and spend bonuses and show the user their invitations and bonus balance.

3.6. To improve the Service using aggregated statistics (including by advertising link tags) that cannot identify the user.

Disclosure to third parties

4.1. The Operator does not sell information about users and does not pass it to third parties, except in the cases listed in this section.

4.2. To the payment provider, to the extent needed to process and confirm a payment through its payment systems (SBP, cryptocurrency).

4.3. To hosting and infrastructure providers whose equipment runs the Service’s servers, solely to keep the Service working.

4.4. To government authorities, where applicable law expressly requires it.

4.5. To anyone else, only with the user’s explicit consent.

Storage and protection

5.1. Information is kept for as long as it is needed for the purposes in section 3 or as applicable law requires, and is then deleted or anonymised.

5.2. The user may at any time ask for their account and the related information to be deleted by writing to support (section 7). Payment information may be kept longer where it is needed for accounting and for resolving disputes.

5.3. The Operator applies reasonable organisational and technical safeguards: connections are encrypted, and access to data is given only to those who need it to run the Service.

5.4. No method of transmitting or storing data is completely secure, so the Operator cannot guarantee full protection against unauthorised access.

Disclaimer

6.1. Transmitting data over the internet always involves risk. The user understands this and shares information at their own risk.

6.2. The user is responsible for keeping their device, Telegram account, subscription link and email address secure, and for any information they voluntarily share with third parties.

6.3. The Operator is not liable for the loss, theft or disclosure of information caused by the user or by third parties that do not act on the Operator’s behalf, including Telegram, payment systems, app stores and client app developers, which operate under their own rules.

Changes to the Policy and contacts

7.1. The Operator may change this Policy without notifying users in advance. A new version takes effect when it is published in the Telegram bot or on the MUHAJEER VPN website.

7.2. A user who keeps using the Service after a new version is published accepts that version.

7.3. Send questions about this Policy and requests to delete information to support:

• Telegram: @muhajeer_support_TBD
• Email: muhajeervpn@gmail.com

7.4. Operator: [ОПЕРАТОР — будет указан].

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